Shipping & Delivery Policy

Last Updated: June 12, 2026 Entity: Zocane Pvt. Ltd. Active Coverage: Mumbai, Maharashtra, India

1. Logistics Footprint & Verification

Zocane Pvt. Ltd. operates a hyper-local, rapid fulfillment logistics engine.

Active Coverage: We currently serve selected municipal regions within Mumbai, Maharashtra.
Instant PIN-Code Verification: Before initiating a single checkout or creating a multiplayer Cart Room, the Platform programmatically validates the recipient's delivery address via PIN-code check and interactive GPS pin-drop. We do not dispatch orders outside our active Mumbai coverage map.

2. Delivery Timelines & SLAs

60-Minute Instant Delivery: Orders placed under our "Instant" delivery tier are targeted to arrive at the recipient’s doorstep within 60 minutes of checkout completion. For multiplayer group carts, the 60-minute window begins the moment the final co-payer clears their transaction and the order status updates to funded.
Scheduled Deliveries: Users may choose to schedule deliveries for custom time slots or specific future calendar dates.
Active Delivery Hours: Our local courier network operates daily during the operating hours specified in the application. Any instant order completed outside of active delivery hours will be queued and dispatched first thing the following morning.

3. Premium Presentation & Packaging Standards

To defend our "Unboxing Moat" and maintain a luxury standard, we adhere to strict packaging guidelines:

The Packaging Match: Gifts are dynamically and mathematically fitted into their ideal physical container—ranging from rigid matte-ivory boxes to elegant open hampers or circular baskets.
No Retail Clutter: All physical products undergo rigorous quality checks. Every merchant barcode, price sticker (MRP), and retail invoice is completely stripped before packaging. Senders receive itemized digital receipts, while the recipient receives an immaculate, unblemished gift.
Custom Printed Card: Every order is accompanied by an elegant greeting card featuring the custom, personalized message submitted during checkout.

4. Handover & Courier Protocol

Because many deliveries on our platform are surprise gifts, our couriers adhere to a premium protocol:

Direct Handover: Our delivery agents will attempt to hand the gift package directly to the named recipient.
Recipient Unreachable: If the recipient is not present at the location, our courier will call them (maintaining the surprise of the package's contents as much as possible) to coordinate safe receipt.
Restricted Access: If entry is restricted (e.g., gated communities, corporate offices, or security desks), we will only leave the package with security guards or office receptionists upon receiving explicit verbal or text authorization from either the sender or the recipient.

For real-time tracking issues or delivery exceptions, please use our in-app support chat or contact: support@zocane.com

Shipping & Delivery Policy

Last Updated: June 12, 2026 Entity: Zocane Pvt. Ltd. Active Coverage: Mumbai, Maharashtra, India

1. Logistics Footprint & Verification

Zocane Pvt. Ltd. operates a hyper-local, rapid fulfillment logistics engine.

Active Coverage: We currently serve selected municipal regions within Mumbai, Maharashtra.

Instant PIN-Code Verification: Before initiating a single checkout or creating a multiplayer Cart Room, the Platform programmatically validates the recipient's delivery address via PIN-code check and interactive GPS pin-drop. We do not dispatch orders outside our active Mumbai coverage map.

2. Delivery Timelines & SLAs

60-Minute Instant Delivery: Orders placed under our "Instant" delivery tier are targeted to arrive at the recipient’s doorstep within 60 minutes of checkout completion. For multiplayer group carts, the 60-minute window begins the moment the final co-payer clears their transaction and the order status updates to funded.

Scheduled Deliveries: Users may choose to schedule deliveries for custom time slots or specific future calendar dates.

Active Delivery Hours: Our local courier network operates daily during the operating hours specified in the application. Any instant order completed outside of active delivery hours will be queued and dispatched first thing the following morning.

3. Premium Presentation & Packaging Standards

To defend our "Unboxing Moat" and maintain a luxury standard, we adhere to strict packaging guidelines:

The Packaging Match: Gifts are dynamically and mathematically fitted into their ideal physical container—ranging from rigid matte-ivory boxes to elegant open hampers or circular baskets.

No Retail Clutter: All physical products undergo rigorous quality checks. Every merchant barcode, price sticker (MRP), and retail invoice is completely stripped before packaging. Senders receive itemized digital receipts, while the recipient receives an immaculate, unblemished gift.

Custom Printed Card: Every order is accompanied by an elegant greeting card featuring the custom, personalized message submitted during checkout.

4. Handover & Courier Protocol

Because many deliveries on our platform are surprise gifts, our couriers adhere to a premium protocol:

Direct Handover: Our delivery agents will attempt to hand the gift package directly to the named recipient.

Recipient Unreachable: If the recipient is not present at the location, our courier will call them (maintaining the surprise of the package's contents as much as possible) to coordinate safe receipt.

Restricted Access: If entry is restricted (e.g., gated communities, corporate offices, or security desks), we will only leave the package with security guards or office receptionists upon receiving explicit verbal or text authorization from either the sender or the recipient.

For real-time tracking issues or delivery exceptions, please use our in-app support chat or contact: support@zocane.com