Cancellation & Refund

Cancellation & Refund Policy

Last Updated: June 12, 2026 Entity: Zocane Pvt. Ltd. *Note: This specific policy is formatted to satisfy the mandatory disclosure guidelines of Indian Payment Gateways, including Razorpay compliance rules.*

1. Cancellation Window & Terms

Instant Gifting Orders: Once an order is confirmed, our local Mumbai fulfillment hub initiates rapid custom packaging, ribbon-tying, and labels/price stripping. Therefore, cancellations are only permitted within five (5) minutes of transaction completion.
Multiplayer Carts (Incomplete Funding): If a multiplayer Cart Room does not reach 100% funding before its designated 48-hour expiration timer runs out, the transaction is automatically invalidated.
Merchant Partners Delays: If a curated item is discovered to be out of stock post-checkout and no suitable alternative is approved by the user, Zocane reserves the right to cancel the order and issue a full refund.

2. Refund Processing Timeline

When a refund is approved (due to a cancelled underfunded cart, a valid cancellation within the 5-minute window, or a verified transit damage claim where replacements are unavailable):

No Manual Requests Needed: For underfunded multiplayer carts, refunds are triggered automatically by our backend server scripts upon cart expiration.
Fulfillment Gateway (Razorpay): All refunds are processed directly back to the original payment source (UPI, Debit/Credit Card, or Net Banking) used during checkout.
The Timeline: While Zocane initiates the refund instantly, the financial clearing network dictates the final settlement timeline. Under normal bank operating protocols, the funds will reflect in your account within 5 to 7 business days of initiation.

3. Fee Disclosures

Zero Cancellation Fees: Zocane does not charge users any penalty or handling fees for valid cancellations within our authorized windows.
Full Refund: Underfunded multiplayer group carts are refunded at 100% value of the individual shares paid by co-contributors.

To request a manual status check on a pending refund, please contact our accounts department: support@zocane.com

Cancellation & Refund Policy

1. Cancellation Window & Terms

Instant Gifting Orders: Once an order is confirmed, our local Mumbai fulfillment hub initiates rapid custom packaging, ribbon-tying, and labels/price stripping. Therefore, cancellations are only permitted within five (5) minutes of transaction completion.

Multiplayer Carts (Incomplete Funding): If a multiplayer Cart Room does not reach 100% funding before its designated 48-hour expiration timer runs out, the transaction is automatically invalidated.

Merchant Partners Delays: If a curated item is discovered to be out of stock post-checkout and no suitable alternative is approved by the user, Zocane reserves the right to cancel the order and issue a full refund.

2. Refund Processing Timeline

When a refund is approved (due to a cancelled underfunded cart, a valid cancellation within the 5-minute window, or a verified transit damage claim where replacements are unavailable):

No Manual Requests Needed: For underfunded multiplayer carts, refunds are triggered automatically by our backend server scripts upon cart expiration.

Fulfillment Gateway (Razorpay): All refunds are processed directly back to the original payment source (UPI, Debit/Credit Card, or Net Banking) used during checkout.

The Timeline: While Zocane initiates the refund instantly, the financial clearing network dictates the final settlement timeline. Under normal bank operating protocols, the funds will reflect in your account within 5 to 7 business days of initiation.

3. Fee Disclosures

Zero Cancellation Fees: Zocane does not charge users any penalty or handling fees for valid cancellations within our authorized windows.

Full Refund: Underfunded multiplayer group carts are refunded at 100% value of the individual shares paid by co-contributors.

To request a manual status check on a pending refund, please contact our accounts department: support@zocane.com